1.  PRIVACY NOTICE

Claim Easy Ltd trading as Claim Eazy (“Claim Eazy”, “us”, “we”, and the “Firm”) respect your right to privacy. At Claim Eazy, we look after your personal information carefully. We adhere strictly to the requirements of UK data protection laws and, in accordance with current law, we are registered on the public register of data controllers which is looked after by the Information Commissioner. You can check our registration here

This Privacy Notice tells you who we are, how we collect, share and use your personal data and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we collect through our website at www.claimeazy.com/ (“Website”), but also to other personal information that we collect when we offer services and marketing to you.

Please do take a moment to read this Privacy Notice. While dealing with us, we will ask you to provide us with detailed personal information such as your contact details and communication preferences (“personal data”). This Privacy Notice is important as it allows us to explain to you what we do with your personal data, and the various rights you have in relation to this personal data.

If you have any questions or concerns about our use of your personal information, then please contact us using the details below:

Our contact details

Name: Data Controller – Claim Easy Ltd

Address: Claim Eazy, The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB.

Email: data.controller@claimeazy.com

2. WHAT DO WE MEAN BY “PERSONAL DATA”?

Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date or birth, National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.

3. THE TYPES OF PERSONAL DATA WE COLLECT

The below table shows the types of data we collect, who we collect it from and for what purpose:

4. OUR LAWFUL BASIS FOR PROCESSING YOUR DATA

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data.

Claim Eazy previously operated as a Claims processor, offering PPI and PBA reclaims. Where we provided this service to you, we may have retained your data for future marketing purposes, either by obtaining your consent, or under our own legitimate interests. We will rely on our own legitimate interests as follows:

To market our own similar products and services to you (this includes financial reclaims);

• By email or SMS;
• Where you previously provided your data to us for a PPI or PBA claim (or in the subsequent provision of similar services); and
• You have not opted out or withdrawn your consent to this marketing

Where we rely on our legitimate interests to market to you in this way, we will provide a simple opportunity for you to refuse or opt-out of this marketing in every communication that we send.

Where you follow us on Facebook or other Social Media platforms, we may advertise to you through these channels. You may un-follow us at any time if you do not want to see our adverts, or you can change your settings to limit the advertising content you receive through the relevant platform.

On occasion, we may use your Personal Data to fulfil our obligations to our regulator, the Financial Conduct Authority (FCA) or for wider compliance with any legal or regulatory obligation. In such circumstances, we would be processing your Personal Data to meet a legal or other regulatory obligation with which we must comply.

5. DATA SHARING

Claim Eazy are a marketing firm that offer and introduce products and services to you, some of which are regulated by the Financial Conduct Authority or Solicitors Regulation Authority. Claim Eazy will not contract with you for the provision of these products or services but may receive an introduction or referral fee for introducing you to regulated third parties who can provide such products or services to you - this is usually under a marketing agreement and any introduction or referral fees we receive will not be charged or passed on to you.

To introduce you to our selected third parties, we will ask that you consent to contact from the third-party by completing a contact form before your data is shared or passed on to the receiving firm/s. Sometimes we will collect your data and then pass it to the third parties you consent to, or you will provide your data directly to the receiving firm. We will always make consent statements clear so that you understand who will contact you, about which product or service. You may withdraw your consent at any time.

Some of the third parties that we introduce you to, may provide us with data relating to the product or services they provide you with. This is data for marketing ‘profiling’ so that we don’t market products or services to you that aren’t relevant, but instead build up a picture of your circumstances to offer products and service that might be of interest to you. The type of data we receive might include whether you are a homeowner, whether you are employed, or your marital status for example. Where you have consented to our marketing or you consent to this information being shared with us, we will store your data securely and only use it to market relevant offers, products or services.

6. YOUR PERSONAL DATA SECURITY AND RETENTION

Your privacy is important to us and we will keep your Personal Data secure in accordance with our legal responsibilities. We will take all reasonable steps to safeguard your Personal Data against it being accessed unlawfully or maliciously.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted.

Your Personal Data will be retained by us electronically for a minimum of six years, unless you ask us to delete it; or in instances whereby we have a legal right to such information we will retain records indefinitely. Deleting your data may not always be possible but once it is no longer in use, we will anonymise it. Where you ask us to stop marketing to you, we may need to keep some of your data to ensure we don’t contact you. This will include adding your phone number and/or email address to our ‘Do Not Contact’ file. 

You can update or amend your Personal Data, contact preferences or concerns by using the Contact details at the top of this Privacy Notice.

7. YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

8. HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us directly.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk